Digital membership cards make it easier to access your benefits while reducing the need for plastic cards. Your card lives on your phone, so there’s nothing to forget, lose, or replace — and updates happen automatically when you renew

Open your membership email on your iPhone and tap Download.
Then tap Add to Wallet and Add.
Your card will save to your Apple Wallet and can be accessed anytime through the Wallet app.

Android users will need to download Wallet Passes from the Google Play Store.
Once installed, open your membership email on your phone and tap Download.
Your card will automatically save in the Wallet Passes app.

• iPhone: Open the Apple Wallet app and scroll through your cards—your membership card may be further down the list.
• Android: Open the Wallet Passes app to view your card. Make sure the app is installed before downloading.

No. Once your digital card is downloaded, it can be accessed and scanned without Wi-Fi or cell service.

Yes. Your digital membership card can be scanned at entry and used to access all eligible member benefits.

You can share the digital card directly from your phone:

• iPhone: Open the card in the Wallet app → tap the three dots → tap the share icon and choose how to send it.
• Android: Open the card in Wallet Passes → tap the “i” (info) icon → tap Share Pass and choose how to send it.

Yes. In most cases, your digital card updates automatically when your membership renews. If you ever experience an issue, you can re-download the card from your most recent membership email.

If you open the digital card preview on a computer, you’ll have the option to print the card and use that instead.

Please contact the Rock Hall Membership team at membership@rockhall.org and we’ll happily provide a one-time complimentary printed version of your digital card.

If you notice an error on your card, please email membership@rockhall.org and our team will be happy to help update or reissue it. Thank you for being a Rock Hall Member!

Please call us at 216-515-8425 or email membership@rockhall.org with your desired changes and we will update your information accordingly.

Log into your online member account to book free museum admission, renew, or purchase event tickets.

All memberships include a physical card and one member t-shirt, which will arrive by mail within 2-3 weeks of purchase. Your membership is active immediately, and you can visit right away using your digital member card sent with your purchase confirmation.

Member kits are personalized and shipped directly to you; they cannot be picked up at the Rock Hall.

To purchase a gift membership, visit rockhall.com/membership, select “Gift” under your desired membership level, and follow the checkout prompts with your information. After purchase, you’ll receive an email with a membership gift code and redemption instructions, which you can forward to your recipient or print.

For additional questions please email us at membership@rockhall.org.

No, Rock Hall memberships do not auto-renew, and we do not store card information. You’ll receive renewal reminders by mail and email when it’s time to keep rocking!

Memberships are non-refundable and cannot be canceled once purchased.

Your membership is active from the date/time of purchase for an annual year. (Example: If you purchased your membership 3/5/25, it would be active through (3/31/26).

You will receive a digital membership card via email upon purchase.

Your Roller or Headliner membership digital card will include a NARM credential, allowing entry to over 1,500 participating organizations nationwide. To see the full list, visit narmassociation.org. We recommend contacting other institutions to confirm admission policies and entry details.

If you are a NARM holder at another institution and want to visit the Rock Hall, you may reserve up to 4 tickets (or 2 adults and all children under 18 in household) below.

You will receive a digital membership card via email upon purchase.

As a member, simply show your digital Membership Card or provide your name at the entrance to access the museum. No advance admission ticket is required unless otherwise noted.

No, each membership level includes only one t-shirt. However, Rollers and Headliners can add a secondary co-member, who’s name will also be present on the digital membership card. If desired, additional member t-shirts can be purchased over phone for $15 each at 216-515-8425.

How do I get my 10% member discount and free shipping through the online store?
Add all the items you would like to purchase to your cart and then head to checkout. At checkout, enter the email address associated with your membership and press enter. Your discount and free shipping will be added.

(In the event that this is not working please contact membership@rockhall.org with your member ID and email address that should be associated with your account).

All Student, Rocker, Duet, Roller, and Headliner memberships are 100% tax deductible. Details can be found on your email membership confirmation and your mailed welcome letter.

The Headliner Membership allows for 1 annual guided museum highlights tour for up to 4 people. Please inquire at least 2 weeks prior to your desired tour date to ensure availability.

To schedule a tour, email membership@rockhall.org or call us at 216-515-8425.

For additional VIP Tours and more perks, join our Donor Circle.