Customer Service Positions

We accept applications for the following positions on an ongoing basis. Should it be determined that your qualifications are among the best suited for the position, the Human Resources department will contact you. No telephone calls, please.  

Security Representative
Responsibilities include monitoring the Museum to ensure a safe and secure environment, providing superior visitor service and accurate information about the Museum. This position requires a high school diploma or equivalent, a minimum of six months experience in a highly visible security position or criminal justice/law enforcement training preferred. CPR and First-Aid training is highly desired.

We accept applications for full and part time positions as well as seasonal positions (Memorial Day through Labor Day) on an ongoing basis. Candidates must have the ability to work a flexible schedule including evenings, weekends, holidays, overtime and the ability to work rotating shifts and on short notice. Must have reliable transportation. Employment is contingent upon the ability to successfully pass a background investigation, drug screen and a reference check. There is no job number associated with this position.

Visitor Service Representative
Responsibilities include providing superior visitor service by assisting visitors and providing accurate information about the Museum. This position requires a high school diploma or equivalent. One to three years customer service experience; front-line hospitality experience preferred, excellent interpersonal communication, bi-lingual capabilities helpful.

We accept applications for full and part time positions as well as seasonal positions (Memorial Day through Labor Day) on an ongoing basis. Candidates must have the ability to work a flexible schedule including evenings, weekends, holidays, overtime and the ability to work rotating shifts and on short notice. Must have reliable transportation. Employment is contingent upon the ability to successfully pass a background investigation, drug screen and a reference check. There is no job number associated with this position.

Please click here to download an employment application.

Seasonal Positions

We recruit for seasonal Visitor Service and Security Representative positions every spring. Seasonal positions during the summer are from mid-May through Labor Day. Interested candidates must have the ability to work up to 29 hours a week with a flexible schedule including evenings, weekends, holidays, overtime and the ability to work rotating shifts and on short notice. Must have reliable transportation. Employment is contingent upon your ability to pass a background investigation, drug screen and a reference check. 

Please click here to download an employment application.

Please submit your completed application to:

Rock and Roll Hall of Fame and Museum
Atnn: Human Resources
1100 Rock and Roll Boulevard
Cleveland, OH 44114
Or send via email to: hr@rockhall.org